Introduction

SNM Cabs Pvt. Ltd. provides the services which are subject to the following Terms and Conditions effective from 05/11/2023.

These terms and conditions (“User Terms”) apply to Your visit to and use of (a) the domain name https://www.grelcabs.com (“website”) (b) the mobile application “GrEL” through the mobile phone for the Service, and the application, as well as to all information, recommendations, and or services provided to You on or through the mobile application.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. A computer system generates this electronic record and does not require any physical or digital signatures. The acceptance herein by clicking “I accept” is deemed as an acceptance of all the terms and conditions written herein. If You do not agree with the terms of these terms and conditions, please do not use the Mobile Application and Website.

The terms "We" / "Us" / "Our"/“SNM”/“Company” individually and collectively refer to SNM Cabs Pvt. Ltd.. and the terms "You" / "Your" / "Yourself" refer to the Users. The term “Services” refers to any services and/or facilities offered by SNM Cabs Pvt. Ltd..

Eligibility

ELIGIBILITY
You shall be “Eligible” to use the Services only when You fulfill all of the following conditions:

• You have attained at least 18 (eighteen) years of age and You can enter into a contract under the Applicable Laws of India.
• The Services are restricted to Pune, Pimpri-Chinchwad Municipal Corporation (PCMC) and Mumbai in Maharashtra only.
• Services use geofencing technology to limit usage to a specific geographic area. Be aware that attempting to use the service outside of the permitted area may result in inaccessibility or breach of terms.

Intellectual Property Rights

• All intellectual property rights, including but not limited to copyrights, patents, trademarks, visuals, graphics, and trade secrets, related to the [Name of the App] (the "App") shall remain the exclusive property of SNM ("Developer"). In no way this shall be considered a transfer or licence of intellectual property rights.
• You acknowledge that it has no ownership rights to the App‘s source code, design, or other intellectual property, except as expressly granted herein.
• You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the Services.

Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if You access or use the Services from Your mobile device and You shall be responsible for such rates and fees. The Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Text Messages

By creating an Account, You agree that SNM shall send You text messages as part of the services provided by SNM.

WhatsApp Communication

By creating an Account, You agree that SNM shall send WhatsApp communication as part of the services provided by SNM. WhatsApp communication is exclusively intended for designated purposes, such as business discussions, and users are obligated to strictly comply with the terms and conditions stipulated by WhatsApp. By participating in such communication, users implicitly consent to the exchange of information within the specified context, while acknowledging the impact of individual privacy settings on data visibility. Users are empowered to communicate their preferences or opt-out by by sending an email on support@grelcabs.com. It is essential to underscore that SNM Cabs bears no responsibility for any lapses in user compliance, as users are individually accountable for aligning with pertinent laws and terms. Users signal their acceptance of these conditions by persisting in the use of WhatsApp for communication.

Privacy Policy

By providing Us Your Information or by making use of the facilities provided by Us, You hereby consent to the collection, storage, processing and transfer of any or all of Your ‘Personal Information‘ and ‘Non-Personal Information‘ by Us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to You or any other person.

Security

Our databases are stored on servers that have been specifically designed to protect data from unauthorized access, use, disclosure, disruption, modification, or destruction. These servers have a number of security features in place, such as: Physical security: Servers are housed in a secure location, such as a data centre, with limited access to authorized personnel. Network security: Servers are connected to the network through a firewall and other security devices to protect them from unauthorized access. Software security: Servers are running up-to-date software with all security patches installed. Data Authentication: Data is Authenticated at rest and in transit to protect it from unauthorized access. Auditing and monitoring: Server activity is logged and monitored for suspicious activity.

Grievances

You can reach out to us for any grievances at support@grelcabs.com and WhatsApp or call us at +9189569 55350.

Data Retention and Deletion

Your data will be stored with us and You may request to delete Your data and information by sending us an email at tech@grelcabs.com.

Changes in Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. If We make any changes, We will post the updated Privacy Policy on our mobile application and on our website. If You continue to use the Service after the changes have been made, You will be deemed to have accepted the changes.

Services

The Services constitute a technology platform that enables users of SNM's mobile applications ‘GrEL‘ or website ‘https://www.grelcabs.com‘ provided as part of the Services (each, an ‘Application‘) to arrange and schedule transportation and/or logistics services. The Services allow You to send a request through mobile applications "GrEL" or the website "https://www.grelcabs.com". SNM has sole and complete discretion to accept or reject each request for Service. If SNM accepts a request, You will get notified and provide information regarding the Driver's name, Driver's picture, Driver‘s licence number, badge number, Vehicle license number, a photo of the vehicle with registration number, telephone contact details of the Driver and such other details as SNM may determine.

Booking

Upon receipt of a booking request for the Service from You, You will get the details of the applicable fare and time details for the ride upon acceptance We will allocate a ride to You. SNM reserves the right to accept or deny the Service request. Upon acceptance of the request, SNM will share the ride details including the Driver‘s name, Driver‘s picture, Driver‘s licence number, badge number, Vehicle license number, a photo of the vehicle with registration number, telephone contact details of the Driver and such other details as SNM may determine. You shall be responsible for all the consequences for all misrepresentations made by You during the use of the service.

Payments

You will be charged for the services at the end of the ride You can make the payment through online payment at https://www.grelcabs.com ("website") or on the mobile application ‘GrEL‘ or through cash to the driver or through UPI payment. An invoice will be immediately generated in Your user account with all the breakup details and You can download the same.

Cancellation and Waiting

Our drivers try their best to arrive before Your scheduled pickup time. It‘s a good idea for You to be on time too. To help us give You affordable and dependable rides, We will charge ₹3 per minute if the driver waits for more than 5 minutes up to 20 minutes at Your pickup spot for a scheduled ride. The trip will be canceled after 20 minutes and cancellation charges along with waiting will apply as per above.

Resolving Waiting Fee

Your waiting fee will be due, it will appear as a pending payment that needs to be settled before You can book Your next ride. When reserving a new ride, Your waiting fee will reflect on Your current ride fare. This enables You to seamlessly continue with the booking process without significant interruption.

No Show

If the driver‘s waiting time exceeds 20 minutes at the pickup location, You‘re marked as a ‘No-Show‘ and charged for waiting and No Show together as a Non-Show fee. A No-Show fee of ₹100 will be charged in case You don‘t show up for the ride.

Prohibitions

You agree to comply with all applicable laws when using the Services, and You shall only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You shall not, in Your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, You may be asked to provide proof of identity to access or use the Services, and You agree that You may be denied access to or use of the Services if You refuse to provide proof of identity. You shall not carry any firearm or prohibited substances in the Vehicle provided by SNM. You shall not drink, smoke, or use any tobacco product while using the services.

Violations

SNM reserves the right to enquire and take appropriate steps to investigate and address all the violations in accordance with these terms and conditions and use of SNM provided services as per permitted laws of India.

Emergency Services

There shall be 3 panic buttons in the cab and SOS button on the app in case You wish to reach out to us in case of any emergency. You can call +9189569 55350 in case of emergency. You can share the ride with Your known at Your own risk.

Severability

If any provisions of these terms and conditions that are invalid or unenforceable in jurisdiction, shall be ineffective to the extent of such invalidity or unenforceability without invalidating or rendering unenforceable the remaining provisions hereof or thereof and any such invalidity or unenforceability in jurisdiction shall not invalidate or render unenforceable such provisions in jurisdiction. If for any reason whatsoever, any provision of these terms and conditions is or becomes, or is declared by a court of competent jurisdiction to be, invalid, illegal, or unenforceable, then SNM in good faith shall substitute that with a provision, which provisions shall, as nearly as practicable, leave these terms and conditions in the same or nearly similar position to that which prevailed prior to such invalidity, illegality or unenforceability.

Disclaimer

SNM is not involved in any underlying transaction between the User, Third Party Provider, any other customer, merchant, bank, Payment processor, Payment Gateway, or other third party. SNM is simply providing transportation services to the User. The Cab Service is not responsible for any disputes or problems that may arise from the underlying transaction.

Termination

SNM reserves all rights to suspend or terminate Your account and related services. Upon terminations, all pending payments related to Your account and usage shall immediately become due to You. Any delay in payment shall be subject to 18 percent interest.

Applicable Law and Dispute Resolution

These Terms and Conditions and services herein shall be governed by Indian laws. Any dispute, controversy, or difference, whether contractual or otherwise, which may arise among the Parties hereto, out of or in relation to or in connection with these Terms and Conditions and services, or the breach thereof, shall be settled amicably, by the parties through negotiation and consultation. In the event the dispute is not resolved amicably after at least 30 (thirty) days of raising of the dispute by notice, it shall be finally settled by arbitration in Pune, India in accordance with the Arbitration and Conciliation Act 1996, amended from time to time. The arbitrator shall be appointed mutually by the parties and the arbitral award shall be final and binding on the parties. Subject to arbitration, the courts in Pune shall have exclusive jurisdiction.